Refund policy

Order Cancellation

• Orders can be cancelled within 24 hours of placement, free of charge.
• After 24 hours, the order may already be in processing or dispatched — in this case, the standard refund policy applies.
• To request a cancellation, contact us immediately at support@neruvia.store with your order number.
• Subscription orders (if applicable) can be cancelled anytime before the next billing cycle.